Refund Policy
How refunds work for Attriax paid plans: what is eligible, what is not, how billing for upgrades and downgrades is handled, and how to request a refund.
Last updated: June 16, 2026
Throughout this document, "Attriax", "we", "us", or "our" refers to Timofiy Yuriyovych Pavlyshynets, Private Entrepreneur, registered in Ukraine, operating the Attriax platform.
This Refund Policy explains how refunds are handled for paid Attriax subscriptions. It supplements our Terms of Service; where the two differ on billing, the Terms of Service control.
Payments for Attriax are processed by our payment provider, Paddle, which acts as the Merchant of Record for purchases. This means your subscription receipt, invoice, and any refund are issued through Paddle.
1. Scope and Merchant of Record
This policy applies to subscription fees charged for Attriax paid plans. It does not apply to free plans, trials, or any third-party services you connect to Attriax.
Because Paddle is the Merchant of Record, refunds are returned to the original payment method through Paddle. We may ask Paddle to process an approved refund on your behalf, and Paddle may also handle a request you submit directly to them.
2. Subscriptions, Renewals, and Plan Changes
Paid plans are billed in advance on a recurring basis (monthly or yearly) until you cancel. Renewal charges are applied automatically at the start of each billing period.
When you upgrade, the change takes effect immediately and any unused time on your current plan is applied as prorated credit toward the new plan, so you are charged only the difference. When you downgrade, the change takes effect at the start of your next billing period and no proration credit is issued for the current period.
When you cancel, your plan stays active until the end of the period you have already paid for, and it is not renewed afterward. Cancelling does not, by itself, trigger a refund of the current period.
3. When You Can Request a Refund
We will review refund requests and may issue a refund where: you were charged in error or charged twice for the same period; a renewal was charged immediately after a cancellation you had already requested; or a confirmed, sustained technical fault on our side prevented you from using a paid feature for a meaningful part of the billing period.
Where consumer-protection law gives you a statutory right to withdraw or to a refund (for example, certain rights for consumers in the EU/EEA and UK), we honor that right regardless of the general rule below.
4. What Is Not Refundable
Except as described above or as required by law, fees already paid are non-refundable. In particular, we do not provide partial refunds for time remaining after you cancel or downgrade, for periods you did not use, or because you forgot to cancel before a renewal.
We may decline refund requests that appear to be abusive, fraudulent, or repeated attempts to use paid features without paying for them.
5. How to Request a Refund
To request a refund, email us from the address associated with your account and include your account email, the approximate charge date and amount, and a short description of the reason. Referencing the invoice or receipt from Paddle helps us locate the charge faster.
We aim to acknowledge refund requests within a few business days. We may ask for additional details to verify the charge and the account.
6. Processing Time and Method
Approved refunds are returned to the original payment method through Paddle. After a refund is issued, it may take several business days for your bank or card provider to post it, depending on their processing times.
If a refund is approved for an active subscription, we may also cancel or downgrade the related plan as part of resolving the request.
7. Chargebacks and Disputes
If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Opening a chargeback or payment dispute before contacting us can delay resolution and may result in temporary suspension of the affected account while the dispute is investigated with Paddle.
8. Contact
Questions about refunds or a specific charge can be sent to support@attriax.com.